1. APPLICABILITY
Applies to:
- NestLens
- NestHR
- APIs
- Enterprise Services
2. SERVICE TARGETS
- Availability Targets: [Defined per customer agreement.]
- Maintenance Windows: [Communicated in advance via product notices.]
3. SUPPORT HOURS
- Support Availability: [Defined per plan tier.]
- Emergency Support: [Available for enterprise customers via designated channels.]
4. INCIDENT SEVERITIES
- Critical
- High
- Medium
- Low
Target response times: [Defined in customer agreement.]
5. EXCLUSIONS
SLAs may exclude:
- Third-party outages
- Customer misconfiguration
- Force majeure
- Beta products
- Internet disruptions
6. CREDITS
Service credits: [Defined per customer agreement.]
7. CONTACT
- ops@labelnest.in
- contact@labelnest.in