1. GENERAL SUPPORT
General Queries: contact@labelnest.in
Coverage:
- Product support
- Billing questions
- General inquiries
- Account issues
2. PRODUCT SUPPORT
- NestLens: nestlens@labelnest.in
- NestHR: nesthr@labelnest.in
- Operations: ops@labelnest.in
- Privacy: privacy@labelnest.in
- HR Queries: hr@labelnest.in
3. RESPONSE PRIORITIES
- Severity 1 — Critical System Failure
- Severity 2 — Major Functional Issue
- Severity 3 — Minor Functional Issue
- Severity 4 — General Queries
Target response times: [Defined per customer agreement.]
4. ESCALATION PROCESS
Support Request → Product Team Review → Operations Review → Leadership Escalation → Resolution / Closure
5. ESCALATION CONDITIONS
Escalations may occur for:
- Security incidents
- Billing disputes
- Service outages
- Compliance concerns
- Data access issues
6. ADDRESS
LabelNest India Private Limited
No. 33, 4th Floor, 1st Main, CBI Main Rd, HMT Layout, Ganganagar, Bengaluru, Karnataka, India 560032